Privacy policy

Last Updated: July 16, 2026
This Privacy Policy governs the collection, use, storage, disclosure, and protection of personal information submitted by users and customers of the Szhslift online store. This policy is formulated in full compliance with the Australian Privacy Act 1988 and Australian Privacy Principles (APPs), ensuring transparent and secure handling of your personal data in accordance with Australian regulatory standards.
This policy applies to all website visitors, registered customers, and individuals who make purchases or contact our customer support team. By accessing our website, placing orders, or using our services, you acknowledge and agree to the practices outlined in this policy.
Business Information
Business Name: Szhslift
Physical Address: 4 Sky Royal Terrace, Burleigh Heads, QLD 4220, Australia
Contact Phone: +61 7 1896 2709
Contact Email: hello@szhslift.com
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (Eastern Time, ET)

1. Personal Information We Collect

We only collect necessary personal information for business operation, order processing, and customer service. The personal data we collect falls into the following categories:
  • Personal Identification Information: Full name, billing and shipping address, phone number, and email address provided during account registration, checkout, or customer consultation.
  • Payment Information: Billing details and transaction records. We do not store complete credit card or payment credentials on our server; all payment processing is completed via secure third-party payment gateways.
  • Order & Service Information: Purchase history, product preferences, order notes, return and exchange records, and customer support communication logs.
  • Automatically Collected Data: Device type, browser information, website access time, page browsing records, IP address, and cookie data collected automatically when you visit our website, to optimize user experience and website operation.

2. How We Collect Your Information

We collect personal information through legitimate and compliant channels, including:
  • Information actively submitted by you when registering an account, placing an order, subscribing to newsletters, or contacting customer service.
  • Automated data collection tools such as cookies and web analytics tools during your browsing session on our official website.
  • Legitimate third-party platforms, including authorized payment service providers and logistics partners, to complete order fulfillment and transaction verification.

3. Purposes of Using Personal Information

We only use your personal information for the purposes disclosed below and will not use or disclose your data for unauthorized purposes without your explicit consent:
  • Process, confirm, fulfill, and deliver your online orders, including verifying customer identity and arranging logistics and shipping services.
  • Provide after-sales services, including handling return, refund, exchange, and customer inquiry requests.
  • Send order updates, delivery notifications, and essential service reminders related to your transactions.
  • Optimize website functions, product display, and user shopping experience through data analysis.
  • Send promotional newsletters, discount information, and new product updates (only with your explicit subscription consent; you may unsubscribe at any time).
  • Comply with Australian legal obligations, prevent fraudulent transactions, and protect the legitimate rights and interests of our store and customers.

4. Information Disclosure & Third Parties

We will not sell, rent, or trade your personal information to unrelated third parties for commercial purposes. We may only disclose your information to authorized third-party service providers for necessary business operations, who are bound by strict data confidentiality agreements:
  • Logistics & Delivery Providers: Disclose necessary shipping information to complete product delivery.
  • Payment Service Providers: Transmit transaction data to verify and complete payment processing securely.
  • Website & Analytics Service Providers: Provide anonymous or encrypted browsing data to optimize website operation.
  • Legal Compliance Disclosure: Disclose information when required by Australian laws, court orders, or government regulatory authorities.
All third-party partners are required to protect your personal information in accordance with Australian Privacy Principles and are prohibited from using your data for unauthorized purposes.

5. Data Storage & Security Protection

We adopt industry-standard technical and managerial security measures to protect your personal information from unauthorized access, disclosure, modification, loss, or misuse. All personal data is stored on secure, encrypted servers with restricted access permissions.
Your personal information will only be retained for the period necessary to fulfill the purposes of collection, comply with legal retention requirements, or resolve dispute claims. After the retention period expires, we will securely delete or anonymize your data in accordance with Australian privacy regulations.
In the event of a confirmed personal data breach that may pose a risk to customer privacy, we will follow the Australian Notifiable Data Breaches scheme to promptly notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.

6. Cross-Border Data Transfers

Our business operations and server storage may involve cross-border data transmission. Any international transfer of personal information will comply with APP 8 requirements under the Australian Privacy Act. We will ensure overseas data recipients provide equivalent levels of data protection as Australian regulatory standards, and conduct necessary risk assessments for cross-border data activities.

7. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish user browsers, record browsing preferences, and improve website service quality. You may adjust your browser settings to block or disable cookies at any time. Please note that disabling cookies may affect your shopping experience and partial functional access on our website.

8. Your Privacy Rights

In accordance with Australian Privacy Act and APPs, you hold the following rights regarding your personal information:
  • Right of Access: You may request access to the personal data we hold about you free of charge.
  • Right of Correction: You may request correction or update of inaccurate, incomplete, or outdated personal information.
  • Right of Erasure: You may request deletion of your personal data when it is no longer needed for original business purposes.
  • Right to Opt-Out: You may unsubscribe from marketing emails and refuse non-essential data collection at any time.

9. Privacy Complaint & Contact

If you have any inquiries, disputes, or complaints regarding our personal information processing practices, please contact our customer support team during official business hours via email: hello@szhslift.com.
We will respond to your privacy inquiry or complaint within 1–5 business days and resolve the issue in accordance with Australian privacy laws. If you are not satisfied with our resolution, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Policy Updates

Szhslift reserves the right to update this Privacy Policy irregularly to comply with Australian legal revisions and business adjustments. Any updated policy will be posted on our official website with a revised date. Continued use of our website and services after policy updates constitutes your acceptance of the latest terms.

11. Governing Law

This Privacy Policy is governed by the laws of Queensland, Australia, and complies with the Australian Privacy Act 1988 and relevant federal privacy regulations. All privacy-related disputes shall be subject to the exclusive jurisdiction of Australian courts.