Refund policy

Last Updated: July 16, 2026
This Return and Refund Policy applies to all purchases made via the Szhslift online store, located and operating in Australia. This policy is formulated in compliance with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010, ensuring all statutory consumer rights are fully respected and protected.
Store Information
Business Name: Szhslift
Physical Address: 4 Sky Royal Terrace, Burleigh Heads, QLD 4220, Australia
Contact Phone: +61 7 1896 2709
Contact Email: hello@szhslift.com
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (Eastern Time, ET)

1. Statutory Consumer Rights (Australian Consumer Law)

Under Australian Consumer Law, customers are entitled to remedies including refunds, replacements, or repairs for goods that fail to meet consumer guarantees, regardless of our voluntary return policy. These mandatory rights apply in the following circumstances:
  • Goods are defective, damaged, or of unacceptable quality
  • Goods are significantly different from the product description, images, or advertising
  • Goods are unfit for the intended purpose stated on our website or during consultation
  • Major product failures that cannot be easily fixed
Important Note: It is illegal to refuse remedies for faulty or non-compliant goods under Australian law. No “no refund” or “final sale” clauses can override your statutory consumer rights.

2. Voluntary Change-of-Mind Returns (Non-Statutory)

As a customer service benefit (in addition to your ACL statutory rights), Szhslift accepts change-of-mind returns and exchanges for unused, unwashed, and undamaged women’s apparel within 30 calendar days of delivery date.
Eligibility Requirements for Change-of-Mind Returns:
  • All original tags, labels, and packaging must be intact and attached
  • Items must be in resalable condition, with no signs of wear, stains, damage, or alteration
  • Clear proof of purchase (order number, receipt, or order confirmation email) must be provided
Non-Returnable Items (Change-of-Mind): For hygiene reasons, the following items cannot be returned or exchanged for change-of-mind purposes: underwear, swimwear, accessories with sealed packaging, and clearance final sale items. This does not apply to faulty or non-compliant goods covered by ACL statutory guarantees.

3. Return Shipping & Costs

  • Statutory Returns (Faulty/Incorrect Items): Szhslift will cover all reasonable return shipping costs. Customers must retain postage receipts for reimbursement.
  • Change-of-Mind Returns: Customers are responsible for all return shipping fees and any associated handling charges. Original shipping fees are non-refundable.
  • We recommend using tracked shipping for all return parcels. We are not responsible for lost or damaged return items caused by third-party shipping carriers for change-of-mind returns.

4. Refund Processing Terms

Once your returned item is received, inspected, and approved by our team, we will process your refund accordingly:
  • Processing Time: All approved refunds will be processed within 5–10 business days from the date of inspection confirmation.
  • Refund Method: Refunds will be issued via the original payment method used for purchase.
  • Bank Processing Delays: Please note that banks and payment providers may take additional business days to credit funds to your account, which is beyond our control.
For statutory claims (faulty goods, misdescribed items), you may choose a full refund, free replacement, or free repair as permitted by ACL.

5. Exchange Policy

Customers can request an even exchange for size, color, or style within the 30-day change-of-mind return window for eligible items. For faulty products, free exchanges are available at no additional cost in line with Australian Consumer Law. If your preferred replacement item is out of stock, we will offer a full refund instead.

6. Rejected Returns

We reserve the right to reject return or refund requests under the following non-statutory circumstances:
  • Items are returned after the 30-day voluntary return window (excluding statutory faulty goods claims)
  • Items are worn, washed, damaged, altered, or missing original tags/packaging
  • Items are non-returnable hygiene or final sale clearance items for change-of-mind requests
  • Fraudulent return attempts or incomplete return documentation
If a return is rejected due to no verified product fault, the customer will be responsible for inspection and return delivery costs as required by ACCC guidelines.

7. How to Submit a Return/Refund Request

To initiate a return or refund claim, please contact our customer support team during our official business hours (Monday–Saturday, 9:00 AM – 6:00 PM ET) via email: hello@szhslift.com.
Please include your order number, full name, item details, and reason for return in your request. Our team will review your application and provide return instructions within 1–3 business days.

8. Policy Updates

Szhslift reserves the right to update this Return and Refund Policy at any time to comply with Australian legal requirements and business adjustments. Any updates will take effect immediately upon posting on our website. Continued use of our store and purchase of products constitutes acceptance of the latest policy terms.

9. Governing Law

This policy is governed by the laws of Queensland, Australia, and aligns with the Australian Consumer Law and ACCC regulatory requirements. Any disputes will be resolved under the jurisdiction of Australian courts.