Shipping policy

Last Updated: July 16, 2026
This Shipping Policy outlines the shipping, delivery, freight, and logistics rules for all orders placed on the Szhslift official online store. This policy applies to all domestic Australian orders and international cross-border orders and complies with Australian Consumer Law (ACL) and local logistics regulatory requirements. By placing an order on our website, you fully agree to the shipping terms stated below.
Business Information
Business Name: Szhslift
Physical Address: 4 Sky Royal Terrace, Burleigh Heads, QLD 4220, Australia
Contact Phone: +61 7 1896 2709
Contact Email: hello@szhslift.com
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (Eastern Time, ET)

1. Order Processing Time

All orders will be processed and dispatched within 1–3 business days after successful payment verification. Orders placed on weekends, Australian public holidays, or outside business hours will be processed on the next working day.
During peak shopping seasons, promotional events, or inventory adjustment periods, order processing may be slightly delayed. We will arrange shipment as soon as possible and update order tracking information in a timely manner. Processing delays do not affect your statutory consumer rights under Australian Consumer Law.

2. Free Shipping Eligibility & Shipping Fees

We provide free standard shipping service for all deliverable regions within Australia. All valid orders delivered to Australian domestic addresses are exempted from standard shipping fees, with no minimum order amount required.
For international orders and remote overseas regions, shipping fees will be automatically calculated based on the delivery destination, package weight, product volume and logistics method at checkout. All international shipping fees are borne by the customer.
Expedited shipping, express delivery and special logistics services (if applicable) require additional service fees, which will be displayed and confirmed before payment. Original shipping fees are non-refundable in cases of change-of-mind returns.

3. Delivery Coverage Areas

Domestic Australia: We support delivery to all mainstream deliverable areas across Australia, including Queensland, New South Wales, Victoria, Western Australia, South Australia, Tasmania and Northern Territory.
International Regions: We support global shipping to most countries and regions. Customers are responsible for confirming local customs policies, import tariffs and entry regulations of the destination country. We are not liable for delivery failures caused by local customs restrictions, prohibited item regulations or customer-unpaid tariffs.

4. Standard Delivery Timeframe

All delivery times are estimated for reference only, excluding processing time, weekends and public holidays:
  • Australian Domestic Shipping: 3–7 business days
  • International Shipping: 7–20 business days, depending on destination country and customs clearance efficiency
Actual delivery time may be affected by logistics carrier delays, extreme weather, regional traffic control, customs inspection and other objective factors. We do not guarantee absolute delivery deadlines but will assist customers in tracking parcels and solving logistics problems.

5. Order Tracking & Delivery Notification

Once your order is dispatched, we will send a shipping confirmation email containing the tracking number and official tracking link to your registered email address. You can check the real-time logistics status of your package at any time.
Please ensure your shipping address, contact number and email address are accurate and complete. We are not responsible for delivery failure, parcel deviation or loss caused by incorrect customer information, address change without notice, or undeliverable addresses.

6. Parcel Loss, Damage & Delivery Issues

For parcels lost or severely damaged during domestic Australian transportation, we will provide free reshipment, full refund or compensation in accordance with Australian Consumer Law after verifying logistics proof. We will actively assist customers in filing claims with logistics carriers.
For international parcels lost, detained or damaged due to customs inspection, local policy restrictions or customer tariff issues, we will provide relevant order certificates and assistance, but do not bear corresponding compensation liabilities.
Customers must check the package integrity within 48 hours after receiving the goods. If there is product damage, missing items or wrong delivery, please contact our customer support team with photos and tracking proof within the time limit to apply for after-sales processing.

7. Undeliverable & Returned Parcels

If the parcel is returned due to incorrect address, customer refusal to sign for delivery, long-term unclaimed status or invalid contact information, the customer shall bear the return shipping fee and secondary shipping fee for re-delivery.
We reserve the right to cancel the order and process a partial refund (deducting generated logistics costs) for long-term unclaimed or repeatedly undeliverable parcels.

8. Customs & Tariff Terms (International Orders)

All international orders may be subject to local import duties, taxes and customs inspection fees. All tariff-related costs and formalities shall be borne by the customer. We do not undertake any tariff exemption or tariff reimbursement obligations.
Any delivery delay, order detention or penalty caused by customer’s failure to cooperate with customs clearance shall be the customer’s sole responsibility.

9. Policy Updates & Governing Law

Szhslift reserves the right to update this Shipping Policy to comply with Australian logistics regulations, carrier rule adjustments and business updates. The updated policy will take effect immediately after being posted on the official website with a revised date.
This Shipping Policy is governed by the laws of Queensland, Australia and complies with the Australian Consumer Law. Any logistics-related disputes shall be resolved in accordance with local Australian laws and regulatory requirements.

10. Contact Us

If you have any questions about shipping time, freight rules, parcel tracking or delivery exceptions, please contact our support team during working hours via email: hello@szhslift.com.